Contact Astrozino Casino Support
Use this page to contact Astrozino Casino support. Green Champions Leader S.R.L. operates the gambling services and handles matters connected with customer accounts, payments, bets and games.
Contact options
Support is available by email and live chat around the clock.
| Channel | How to contact support | Availability |
|---|---|---|
| [email protected] | 24 hours a day, seven days a week | |
| Live chat | Open the live chat from the casino service | 24 hours a day, seven days a week |
Support can assist in English, German, Spanish, Norwegian and Finnish.
What support can help with
Contact support if you need help with:
- access to your account or forgotten account details;
- suspected access by another person;
- identity checks or submitted documents;
- deposits, withdrawals or account statements;
- a bet, casino game or promotion;
- questions about how the operator handles your personal information;
- account closure, a timeout or responsible-gambling support;
- a complaint about the gambling services.
Include enough information to identify the issue, such as the email address registered to your account, the relevant transaction or bet, and when the problem occurred. Support may ask for further details or documents before an account-specific matter can be reviewed.
Account security
If you lose your account details or think an unauthorised person knows them, contact Customer Services immediately and request replacement access details.
Use [email protected] or live chat. Do not publish account or payment information on a public channel.
Complaints and escalation
Send a complaint to Customer Services as soon as reasonably practical. Describe what happened and include the account, payment, bet or game details needed to understand the matter.
The operator may pass the complaint to the relevant department. If a dispute under the operator’s terms remains unresolved after that process, you may ask for a manager or supervisor to review it.
Responsible-gambling requests
For a self-exclusion or timeout request, email [email protected] and use Account Closure as the subject line. State clearly what action you want and whether the request relates to a gambling problem, so the operator can assess its urgency correctly.
Responses to account-closure emails can take time when support volumes are high. If gambling is causing harm, seek help from a qualified professional organisation as well as contacting the operator about your account.
Operator details
Green Champions Leader S.R.L. is identified as the operator of the gambling services. The company is incorporated in Costa Rica and has company registration number 3-102-917157.