Astrozino Casino Terms and Conditions

These terms explain the main conditions connected with Astrozino Casino. Green Champions Leader S.R.L. is the operator responsible for gaming accounts and gambling services.

You should read the applicable rules before registering, depositing, placing a bet or playing a casino game. Additional conditions may apply to individual promotions, games, payment methods and sportsbook markets.

Who may use Astrozino Casino

You must be at least 18 years old and meet the legal gambling age in the place where you live or access the service.

You are responsible for confirming that online gambling is permitted in your jurisdiction. Access to a website does not, by itself, mean that gambling is lawful in every country.

When opening an account, you must:

provide accurate personal and contact information;
register in your own name;
use funds and payment methods that belong to you;
remain legally able to enter into a contract;
not be subject to a gambling exclusion;
comply with local laws that apply to you.

The operator may restrict or close an account if a customer is ineligible, supplies false information or uses the service from a prohibited location.

Account rules

Only one account is permitted for each customer. The operator may also treat accounts connected through the same household, address, device, IP address, email address or payment method as duplicate accounts.

Account condition	What it means
Personal use	You may not sell, buy, transfer or share an account.
Correct details	Your name, date of birth and contact details must remain accurate.
Account security	You must protect your password, security code and other login information.
Duplicate accounts	Bonuses and related winnings may be removed, and duplicate accounts may be closed.
Dormant accounts	An account not accessed for 12 consecutive months may be closed under the operator’s dormant-account procedure.

You remain responsible for activity completed with your account credentials. Contact support promptly if you believe another person knows your login details or has accessed your account.

Identity and security checks

The operator requires identity verification and may request documents such as:

a passport, driving licence or identity card;
a recent document showing your residential address;
a photograph confirming that you hold the submitted identification;
payment or banking evidence;
further certified documents where additional checks are necessary.

Submitted information must be clear, current and consistent with the details registered on the account. The operator may repeat checks for security, regulatory or business reasons.

While a check is underway, the operator may restrict withdrawals, account activity or access to parts of the gambling service. Deliberately false information or forged documents may lead to account closure and the treatment of funds under the operator’s full conditions.

Deposits and withdrawals

Deposits should come from an account or payment source held in the registered customer’s name. A third-party payment method may be rejected, and any winnings connected with an invalid deposit may be affected.

The operator’s payment rules include the following conditions:

deposited money is intended for betting or gaming, not for use as a banking or money-transfer service;
withdrawals require cleared deposits, completed security checks and compliance with any active promotion;
where possible, money is returned to a payment account held by the registered customer;
a withdrawal of funds that have not been used for play may incur a processing charge of up to 10%;
a deposit must be played through before withdrawal: either once on sportsbook selections at minimum odds of 1.50 or three times through casino play;
daily and monthly withdrawal limits may apply, together with payment-provider, verification, account-history and risk controls;
an account with only one deposit is subject to the operator’s stated maximum cash-out of 15 times that initial deposit.

A system error, reversed payment, chargeback or incomplete verification can affect a withdrawal request. Promotion-specific payment conditions may take priority where the relevant offer states different rules.

Bonuses and promotional play

Each offer may have its own eligibility, expiry, wagering and game-contribution rules. Read the offer terms before opting in.

Unless an offer says otherwise:

only one bonus may be active at a time;
bonus funds are used after available real-money funds;
bonus winnings become withdrawable only after the wagering requirement is completed;
bonuses generally expire seven days after being credited;
cancelling a bonus before completion can remove the bonus, related winnings and amounts already wagered from the relevant balance;
some countries and territories are excluded from promotional participation;
casino, live casino and sportsbook bonuses must be used within the product category for which they were issued.

The operator may treat coordinated play, multiple-account claims, contradictory betting, prohibited betting systems or other attempts to exploit an offer as bonus abuse. Consequences can include cancellation of the promotion, removal of affected funds and account closure.

Unacceptable activity

You must not use an Astrozino account or service for:

fraud, collusion, match manipulation or other unlawful conduct;
disguising your location or interfering with the IP address used to access the service;
automated, robotic or software-assisted play where it is prohibited;
money transfers, currency exchange or transactions without genuine gambling activity;
introducing malicious software or attempting to disrupt the website;
harassment, impersonation or abusive behaviour towards customers or support staff;
copying or commercially exploiting protected website content without permission.

The operator may investigate suspicious activity, limit account access, void affected bets or winnings, recover money connected with prohibited conduct and report relevant matters to payment providers or authorities.

Service availability and results

The operator does not promise that every game, market or website feature will always be available or free from technical faults. Products, limits and markets may change, and access may be restricted in particular jurisdictions.

If the result displayed on a customer’s device differs from the result recorded by the game server, the operator’s server record governs the settlement under the full service conditions.

Third-party games, feeds, software and payment services may also have separate rules.

Closing an account

You may ask the operator’s Customer Services team to close your account. You remain responsible for account activity until closure has been completed.

Before returning an available balance, the operator may complete verification, settle valid outstanding bets and deduct amounts properly due under the applicable rules. Different treatment may apply where an account is connected with fraud, prohibited activity, duplicate-account use or another serious breach.

For help with an account or closure request, email [email protected].

Changes and complaints

Applicable terms can change for legal, regulatory, commercial, security or customer-service reasons. Review the current conditions before using a promotion or completing a transaction.

If you have a complaint about an account, payment, bet or game, contact support first and provide the relevant details. The matter may then be escalated within the operator’s Customer Services process.