Responsible Gambling at Astrozino Casino
Gambling should be treated as entertainment. Astrozino recognises that play can become unhealthy for some people and may develop into addiction. This page explains the responsible-gambling information available and how to ask the operator for account restrictions.
When gambling is causing concern
Take concerns seriously if gambling is no longer feeling recreational or is affecting your wellbeing. If you are worried about your own play, or about someone you know, Astrozino recommends seeking help from a qualified professional organisation that supports people affected by gambling addiction.
Astrozino says it works to identify situations in which a customer may be at risk. The operator may restrict access to its services when a person shows signs of problem gambling.
Self-exclusion or a timeout
The operator's terms give a specific email procedure for requesting self-exclusion or a timeout.
| What to do | Required detail |
|---|---|
| Email Customer Support | Write to [email protected]. |
| Use the specified subject | Put Account Closure in the subject line. The operator states that it responds to requests for this action only when that subject is used. |
| Explain the reason | State that the request concerns a gambling problem or give the other reason for closing the account. A request without a reason is not handled as urgent. |
The operator says these requests are taken seriously, although a high volume of email may delay its response. Its terms also state that deposits made before the account is closed are accepted and are not refundable.
Age and account protection
Astrozino services are restricted to adults who meet the legal gambling age that applies to them. A customer must be over 18 as well as old enough to gamble under the law of the relevant jurisdiction.
The operator requires age verification during registration and says it takes measures intended to prevent underage access. Customers should also keep their account credentials and personal information secure so that minors in their household or network cannot use them to play.
Eligibility to play
Before using the gambling service, you must be legally able to enter into a contract and gambling must be lawful where you live. You must not be excluded from gambling or have had an account closed under the circumstances listed in the operator's terms, including an earlier responsible-gambling request.
Access to Astrozino or the availability of a particular language does not establish that gambling is legal in every location. You are responsible for checking the law that applies where you are present.
Support
For guidance about responsible gambling, self-exclusion, a timeout or an account-closure request, contact support at [email protected].
If gambling is causing harm, seek help from a qualified professional organisation as well as contacting the operator about your account.